2QR™ Complete QM is a return to the systems thinking and due diligence protocols of 1QR; with the added emphasis of 21st century HR resources to hire, train and retain high-performers.
This energizing program is based upon research and insights gleaned from high-quality efforts like the space program with added protocols that fit current HR challenges. 2QR™ Complete QM is effective for a large enterprise, small business or NP organization.
   Complete QM is a values-based, facts-driven system of thought providing leaders
   with reliable, safe solutions that are sensitive to HR and focused on the customer.
   A. It intersects with human factors in all of the critical organizational systems and
   provides a methodology for integrating the individual with the organization and job.
   B. It creates an organizational culture and supplies the HR resources and
   technologies to attract, hire, train and retain high-performers.
   C. It is laser-focused on the customer's needs and fulfilling the promises we have
   made as the primary determinant of all management and leadership actions.
   Complete QM provides the tools to harness innovative actions into positive
   disruptive forces that produce new or improved and safe products and services.
   A. It is “agile" because it is defined by values, guided by principles and manifested
   through many different practices.
   B. It is responsive to “UURVE conditions” which are defined by "Unpredictability,
   Uncertainty, Risk, Variability and Evolution.
   C. It reduces the sometimes oppressive burdens of corporate citizenship by
   providing language that bridges the gaps between operations and the C-Suite.
   Complete QM applies systems thinking to all management and development
   actions and it defines the protocols that will increase the certainty of outcomes.
   A. Systems thinking is an approach to problem solving that considers and
   evaluates facts and events as parts of an overall system.
   B. It avoids the failures created by reacting to outcomes or events in isolation
   and considers specific strategies and tactics to overcome known limitations.
   C. It decreases the potential for creating solutions with unintended consequences.