Keeping the Promise
If you are a leader who must try to fulfill your promises through an employee's efforts, you will be helped and encouraged by Dr. Kennedy's insights into today's work culture and the practical ideas he offers for succeeding where others have failed.   He describes the importance of leadership with the right vision, values and motivation, along with the practical knowledge of quality management so we can do things right.
QM in the Nonprofit World
This book describes how managing for quality can not only improve the services nonprofits provide, but also increase the number of people they serve.   Dr. Kennedy gives examples of how the pursuit of quality yields benefits in effective, efficient, and economical operations, readily marketable programs, and a broad, strongly motivated donor base.  The forward is by Philip Crosby, the world renowned Quality Management expert.
Both of these texts are featured in the Complete Manager Series along with books by Crosby, Deming, Juran and others.   To purchase these books follow the links below with options for various booksellers:

      Keeping the Promise       Quality Management in the Nonprofit World